We except online payments through PayPal or you can use our online order form to place your order
by mail, phone or fax.
You may fill out the
ORDER FORM
online and print. After printing you can mail your order form
to us with entire payment (check, money order or debit/credit card) to:
P.O. Box 413
Pleasant View, TN 37146
You may also fax your debit/credit card order to us
at:
Visa & Mastercard are excepted online through PayPal
or you can use your debit card for online purchases.
Putting your email address on our order form is optional, but if you choose to do so, we will confirm your order within 5 business
days. If ordering through PayPal you will receive confirmation from them upon completing your order. We do not
normally respond to purchases made through PayPal because we receive confirmation of the order at the same time
as the customer. If you wish to contact us about a order placed through PayPal, you can email us at
treasureframing@aol.com
and we
will be happy to contact you letting you know your order was received.
PLEASE NOTE: If ordering online you will receive confirmation upon finalizing your order.
We will only accept returned merchandise if errors are found in the engraving and it was an error at our end. There will be no additional cost to you (this includes shipping).
Shipping charges on all products are non-refundable. We do not accept responsibility for shipping charges on products returned and the original shipping fee is non-refundable.
All engraving orders are shipped via USPS.
Below you will find a chart outlining shipping and handling charges on all orders (this excludes custom picture framing orders.)
Any logos used are free of charge and engraving is free on all products. You pay the price you see with no additional charges. On logos and graphics we do request the following:
Please email information to us and make sure image is in black & white form if possible.
(Subliminated orders: You can email a sharp, clean color image for these orders.)
Make sure image edges are sharp and clean with the image being a dense black.
Image should be same size as you want or larger and at least 400 dpi.
We prefer to have the image sent as jpeg, but we will also accept bmp or png.
We will not accept artwork through fax.
We do offer discounted prices on same item purchases of 10 or more. This applies only
to name badges and poems on plaques. Phone us at
1-866-746-1046 Toll Free
for more details.
Specialty items are shipped via UPS. If you are not satisfied with any specialty item you purchased you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping charges. The item must be returned in good condition, and in the original boxes with all paperwork, parts and accessories to insure full credit. Your return MUST include a copy of your invoice or packing slip to receive proper credit. Please ship the item prepaid. Remember---we refund only the purchase price, minus original shipping charges.
Please email us prior to returning an item for an RMA number. Be sure to include your order number and the reason for the return.
Email us with any questions: treasureframing@aol.com
We will except custom picture framing orders but only over the phone. You can call us toll free at 1-866-746-1046. All custom framed order sales are final with no refunds. When you phone us we will notate all details of your order and quote you a price for the service you've requested. This quote will include shipping/insurance charges. Shipping charges on custom picture framing will be different from engraved products and gift items due to the size of product and the weight. We also reserve the right on custom picture framing orders to ship via UPS. Pictures you mail must be mailed to us at:
P.O. Box 413
Pleasant View, TN 37146
How to File Insurance Claims with USPS
Call our toll free number for any other concerns.
(This excludes custom picture framing. Custom Picture Framing can take up to 6 weeks on delivery!)
Specialty items usually arrive in 7 - 10 working days after order has been processed. Engraving items usually arrive within 5 to 7 days after order has been processed.
Still there are times when orders will not arrive according to this schedule. Because of this we ask that you allow at least 14 days (2 weeks) to receive your order. If after 2 weeks you have not received your merchandise please email us or call our toll free number 1-866-746-1046.
If an item will be delayed we will notify you via email (if we have your email address.) If you have questions or concerns about an order you can contact us at:
treasureframing@aol.com
or call us toll free at 1-866-746-1046.
Make all checks and money orders payable to D & R Treasure Framing.
| Shipping & Handling Charge Chart | |
| up to $50.00 | $6.95 |
| $50.01 - $75.00 | $9.50 |
| $75.01 - $100.00 | $12.25 |
| $100.01 - $125.00 | $15.00 |
| $125.01 - ??? | $17.75 |